Actinic v2013 'Not Responding' when changing product

Tabbed Product and Fragment Descriptions.
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chmarine
Posts: 27
Joined: Mon Oct 31, 2011 4:09 pm

Actinic v2013 'Not Responding' when changing product

Post by chmarine » Thu Oct 03, 2013 11:05 am

We are having a problem with the tabs. Recently we started adding images and video to tabs on our website however

when we select, click apply changes or select new product it gives the message 'not responding' for about ten seconds. We have tried all the malware/virus scans without luck and the coputer is more than capable to take actinic. It is only happening on tabs with images or video.

any ideas on how to fix?

Jonathan

norman
Site Admin
Posts: 1237
Joined: Sat Feb 07, 2004 9:55 pm

Re: Actinic v2013 'Not Responding' when changing product

Post by norman » Thu Oct 03, 2013 12:36 pm

Try removing the tabs on a sample product - just replace all { } with ( ). Report if problem still occurrs.
Norman

chmarine
Posts: 27
Joined: Mon Oct 31, 2011 4:09 pm

Re: Actinic v2013 'Not Responding' when changing product

Post by chmarine » Thu Oct 03, 2013 3:15 pm

im afraid that didnt do any good. it removed the tab and the video link below did not show on the preview screen.

i noticed that the problem seems to be occuring on tabs with video only... Any ideas?

thanks for the quick help.

Jonathan

norman
Site Admin
Posts: 1237
Joined: Sat Feb 07, 2004 9:55 pm

Re: Actinic v2013 'Not Responding' when changing product

Post by norman » Thu Oct 03, 2013 5:04 pm

If removing the tabs didn't change anything then the problem may be outside of Tabber.

Try changing your Product Layout to one that doesn't include Tabber. If you still have delays, that confirms it.

You may be loading external content and this is not a good idea when Previewing. The usual solution is to put an IsNotPreviewMode blockif around such stuff (covered many times on the Community) but you can't do that a bit of text within a product description.

A link to a live problem product will help me see what you're doing.
Norman

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