Multi info Prompt Patch - Server error
Posted: Tue Jan 15, 2008 9:17 pm
Hi
I'm on V8.5.1.0.0.0 HIZA
1. I've installed the Multi Info Patch to give me an optional giftwrap drop down form with each product, which has given me coding errors in the catalogue section - 'script errors on various line numbers, object expected'... I don't know if this is affecting anything though.
2. I also found that when the giftwrap component was not selected, the prompt questions & info boxes showed up in the basket, causing confusion for some customers, who were filling it in when they shoudn't be. I then installed a replacement Actinicorder.pm file which would hide these boxes when the component was not selected.
Actually Actinic support did all of the above as I couldn't get it to work myself and they managed to get rid of the coding errors and get the boxes to hide, but in doing so we could not proceed through the checkout at all and got the following error:
"Internal Server Error
The server encountered an internal error or misconfiguration and was unable to complete your request.
Please contact the server administrator, root@localhost and inform them of the time the error occurred, and anything you might have done that may have caused the error."
The Tech guys have spent 6 weeks looking into this, including design and have confirmed that the problem is with the patch somewhere and they cannot find it. Can anyone help please, because if Actinic can't solve it I don't have a hope in hell of sorting it either!
Has anyone come across the same problems, I couldn't find any previous threads unless I'm looking in the wrong place.
Many thanks
I'm on V8.5.1.0.0.0 HIZA
1. I've installed the Multi Info Patch to give me an optional giftwrap drop down form with each product, which has given me coding errors in the catalogue section - 'script errors on various line numbers, object expected'... I don't know if this is affecting anything though.
2. I also found that when the giftwrap component was not selected, the prompt questions & info boxes showed up in the basket, causing confusion for some customers, who were filling it in when they shoudn't be. I then installed a replacement Actinicorder.pm file which would hide these boxes when the component was not selected.
Actually Actinic support did all of the above as I couldn't get it to work myself and they managed to get rid of the coding errors and get the boxes to hide, but in doing so we could not proceed through the checkout at all and got the following error:
"Internal Server Error
The server encountered an internal error or misconfiguration and was unable to complete your request.
Please contact the server administrator, root@localhost and inform them of the time the error occurred, and anything you might have done that may have caused the error."
The Tech guys have spent 6 weeks looking into this, including design and have confirmed that the problem is with the patch somewhere and they cannot find it. Can anyone help please, because if Actinic can't solve it I don't have a hope in hell of sorting it either!
Has anyone come across the same problems, I couldn't find any previous threads unless I'm looking in the wrong place.
Many thanks